{"id":210,"date":"2025-09-13T21:19:10","date_gmt":"2025-09-13T21:19:10","guid":{"rendered":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/chapter\/8-8-non-oer-references\/"},"modified":"2026-03-16T14:19:36","modified_gmt":"2026-03-16T14:19:36","slug":"8-8-non-oer-references","status":"publish","type":"chapter","link":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/chapter\/8-8-non-oer-references\/","title":{"raw":"8.8 Non-OER References","rendered":"8.8 Non-OER References"},"content":{"raw":"<p class=\"hanging-indent\">Delcourt, C., D. Gremler, D., &amp; Greer, D. A. (2025). <a href=\"https:\/\/link.springer.com\/article\/10.1007\/s11747-024-01079-w\">Breaking bad news: How\u00a0 frontline employees cope with bad news disclosure to customers<\/a>. <em>Journal of the Academy of Marketing Science<\/em>.<\/p>\n<p class=\"hanging-indent\">Indeed Editorial Team (July 24, 2025). <em><a href=\"https:\/\/www.indeed.com\/career-advice\/career-development\/delivering-bad-news-to-employees\">Delivering bad news to employees in a good way<\/a><\/em>. indeed Career Guide.<\/p>\n<p class=\"hanging-indent\">Kelly, J. (2022, August 9). <a href=\"https:\/\/www.forbes.com\/sites\/jackkelly\/2022\/04\/09\/bettercom-ceo-who-fired-dumb-dolphin-workers-over-a-one-way-zoom-call-now-says-he-pissed-away-200-million\/?sh=4fb38bcc3ce8%22%3Epissed-away-200-million\/?sh=4fb38bcc3ce8\">Better.com CEO who fired employees during a one-way Zoom call says he squandered $200 million<\/a>. Forbes.Com. Retrieved May 11, 2025.<\/p>\n<p class=\"hanging-indent\">Kitz, C. C., Barclay, L. J., &amp; Breitsohl, H. (2023). <a href=\"https:\/\/www.sciencedirect.com\/science\/article\/pii\/S1053482223000220?via%3Dihub\">The delivery of bad news: An\u00a0 integrative review and path forward<\/a>. <em>Human Resource Management Review<\/em>, 33(3), 100971.<\/p>","rendered":"<p class=\"hanging-indent\">Delcourt, C., D. Gremler, D., &amp; Greer, D. A. (2025). <a href=\"https:\/\/link.springer.com\/article\/10.1007\/s11747-024-01079-w\">Breaking bad news: How\u00a0 frontline employees cope with bad news disclosure to customers<\/a>. <em>Journal of the Academy of Marketing Science<\/em>.<\/p>\n<p class=\"hanging-indent\">Indeed Editorial Team (July 24, 2025). <em><a href=\"https:\/\/www.indeed.com\/career-advice\/career-development\/delivering-bad-news-to-employees\">Delivering bad news to employees in a good way<\/a><\/em>. indeed Career Guide.<\/p>\n<p class=\"hanging-indent\">Kelly, J. (2022, August 9). <a href=\"https:\/\/www.forbes.com\/sites\/jackkelly\/2022\/04\/09\/bettercom-ceo-who-fired-dumb-dolphin-workers-over-a-one-way-zoom-call-now-says-he-pissed-away-200-million\/?sh=4fb38bcc3ce8%22%3Epissed-away-200-million\/?sh=4fb38bcc3ce8\">Better.com CEO who fired employees during a one-way Zoom call says he squandered $200 million<\/a>. Forbes.Com. Retrieved May 11, 2025.<\/p>\n<p class=\"hanging-indent\">Kitz, C. C., Barclay, L. J., &amp; Breitsohl, H. (2023). <a href=\"https:\/\/www.sciencedirect.com\/science\/article\/pii\/S1053482223000220?via%3Dihub\">The delivery of bad news: An\u00a0 integrative review and path forward<\/a>. <em>Human Resource Management Review<\/em>, 33(3), 100971.<\/p>\n","protected":false},"author":1,"menu_order":9,"template":"","meta":{"pb_show_title":"","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-210","chapter","type-chapter","status-publish","hentry"],"part":192,"_links":{"self":[{"href":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/wp-json\/pressbooks\/v2\/chapters\/210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/wp-json\/pressbooks\/v2\/chapters\/210\/revisions"}],"predecessor-version":[{"id":211,"href":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/wp-json\/pressbooks\/v2\/chapters\/210\/revisions\/211"}],"part":[{"href":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/wp-json\/pressbooks\/v2\/parts\/192"}],"metadata":[{"href":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/wp-json\/pressbooks\/v2\/chapters\/210\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/wp-json\/wp\/v2\/media?parent=210"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/wp-json\/pressbooks\/v2\/chapter-type?post=210"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/wp-json\/wp\/v2\/contributor?post=210"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/libraryresources.nse.org.ng\/professionalandtechnicalcommunication\/wp-json\/wp\/v2\/license?post=210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}